In the event of ticket loss, a new ticket must be issued, with the same exact trip as the ticket that was originally issued. Changes in names, dates or routes will not be permitted.

To issue a new ticket the following will be necessary:

1. Fill out and sign the Declaration of Lost Flight Ticket in legible writing (signature may not be digitalized); joined with a copy of an identification document with the same signature as in the declaration;

2. Send completed Declaration and 1 (one) copy of ID to:

Programa Smiles
Caixa Postal 18039
CEP: 04626-970
São Paulo – SP

3. Make payment of administrative fee (R$ 95,00 for tickets issued in Brazil and US$ 95,00 or the equivalent in solicitant’s local currency for tickets issued abroad), through the Smiles Service Center.

Terms & Conditions:

• The new issuance of the ticket will be made upon receipt of specified documentation in item 1 above and payment of the administrative fee.

• The ticket that was originally issued will be cancelled and use of original ticket will be liable for judicial measures taken by the relationship program.

• Should you have any queries, visit our Online Customer Support, or contact the Smiles Service Center.