7. Administrative fees shall be charged for changes in time, date, itinerary and reimbursements of Smiles Awards, applying the table in effect at the time. For the Smiles Member to be appropriately informed, the referred to table shall always be available when the purchase is made through the Smiles site (www.smiles.com.br) or Smiles Customer Service Center. Smiles Customer Service Center phone numbers are available on the Smiles site.

8. Requests for tickets when there are fewer than 10 days before the miles expire may subject the tickets to urgency fees according to the table in effect at the time, and which is available on the Smiles site or through the Smiles Customer Service Center. Smiles Customer Service Center phone numbers are available on the Smiles site.

9. With the objective of covering expenses to issue and post Smiles Awards, fees may be charged to issue the referred to awards according to the table in effect at the time and available on the Smiles site or through the Smiles Customer Service Center. Smiles Customer Service Center phone numbers are available on the Smiles site.

10. The Member is responsible for accompanying the putting into effect of any type of request for changes in time, date, itinerary or reimbursement of miles. In the event the request is not carried out, the Member may claim it within a 6 (six) month period counted from the request date, respecting the validity of the miles. Furthermore, in situations involving changes in time, date and itinerary, these changes must take place at least 3 (three) hours before the Smiles Award travel date, when involving flights by VRG Linhas Aéreas, operated by the GOL or VARIG brands, and at least 6 (six) hours before the Smiles Award travel date when involving flights by Partner Airlines. Putting these changes into effect shall be subject to seat availability on the new flight chosen.