6. Awards

6.1. These Terms hold the general rules for the program and specific rules for each award.  The rules and specific charts for each award are presented in the attachments to these Terms and will be replaced as the respective awards suffer any changes and/or are cancelled.

6.2. Smiles awards are: Smiles tickets, Smiles Any Day Tickets, Promotional Smiles Tickets, Smiles & Money Tickets, One Way Smiles tickets from Partner Airlines, Round Trip Smiles tickets from Partner Airlines and products or services from non airline Partners.

6.3. Smiles reserves the right to suspend award issuance in the face of irregularities perpetrated by a member and may deny issue of such award.

6.4. Members shall proceed according to item 6.4.1 and 6.4.2 of these Terms in order to request Smiles awards redemption.

6.4.1. Smiles award redemption may be requested free of charge through the Smiles website (www.smiles.com.br). Positive identification of member must be provided through electronic validation of Smiles number and password.

6.4.2. Smiles award redemption may also be requested via our Smiles Service  Center or in person at VRG Linhas Aéreas stores operated by GOL or VARIG, where fees (convenience, urgent and post costs at the time) may apply and should follow safety procedures described in item 2.3 of these Terms.  Smiles Service Center may provide fee value information.

6.4.3. The Member is responsible for accompanying the actual redemption of the requested Smiles award. For such, the Smiles Program permits consultation of the account balance through the Smiles site or through the Smiles Customer Service Center, following the security items described in item 2.3 of this Regulation. In the event redemption of the award is not carried out, the Member may demand redemption within the miles validity period or by the boarding date.

6.4.4. The Smiles Program reserves the right to determine, without prior notice, which channels will be available redemption of each type of award. Information on channels available for Smiles award redemption may be gathered from the Smiles website (www.smiles.com.br) or through the Smiles Service Center.

6.5. Smiles reserves the right to stipulate on which flights and classes the awards may be used. In order to issue the award, it is necessary to confirm the reservation for the entire itinerary in a specific reservation class for Smiles.

6.6. Smiles Awards

6.6.1. Smiles Awards are non transferable and non endorsable, and may be redeemed in exchange for accrued miles in the Smiles Program, according to these Terms.  Miles must be valid at the time of redemption.

6.6.2. The awards may be redeemed in the name of the Member or of third parties indicated by the Member up to 3 (three) hours before the trip and they may not be issued for an extra seat, for transporting animals, transporting cargo, excess baggage or any other special service that has not been mentioned.

6.6.2.1. The Program reserves the right to limit the number of beneficiaries per account and to determine that these beneficiaries be Members of the Smiles Program, without prior notice, as well as to determine the channels available for including these beneficiaries, which may be subject to payment of fees. Information on periods for inclusion, changing beneficiaries and fees may be found on the Smiles site.

6.6.2.1.1. A beneficiary of a Smiles Member shall be considered the person indicated by the Member to use the Smiles Awards redeemed with miles from the member's Smiles account.

6.6.3.1. Smiles Tickets are: one way tickets on VRG Linhas Aéreas flights operated by GOL or VARIG. (Attachment I)

6.6.3.2. Any Day Smiles Tickets are: one way tickets on VRG Linhas Aéreas flights operated by GOL or VARIG, offered without seat limitations and which require more miles. (Attachment I)

6.6.3.3. Smiles & Money Tickets are: one way tickets on VRG Linhas Aéreas flights operated by GOL or VARIG, using a reduced number of miles and combined to the purchase of a promotional tariff by member. Subject to special conditions according to route, number of miles, tariff and validity established by the Smiles program.

6.6.3.4. Promotional Smiles Tickets are: promotional tickets, subject to special conditions applied to routes on VRG Linhas Aéreas flights operated by GOL or VARIG, as well as the number of miles and validity established by the Smiles program.

6.6.3.5. One Way Smiles Tickets from Partner Airlines are: one way tickets on flights operated by Partner Airlines. (Attachment II).

6.6.3.6. Round Trip Smiles Tickets from Partner Airlines are: round trip tickets on flights operated by Partner Airlines. (Attachment II)

6.6.4. Members flying with Smiles Tickets, Any Day Smiles Tickets, Promotional Smiles Tickets and One Way Smiles Tickets from Partner Airlines on routes where round trip tickets are compulsory, will be responsible for purchasing the remaining route to comply with such demand.

6.6.5. Award Tables: the Award Tables show the conditions and different observations. These tables are available at (www.smiles.com.br) or at Smiles Customer Service and they are registered as an annex to this instrument at the 6th Registry of Deeds and Documents in the City of São Paulo.

6.6. Members flying on Smiles awards will be responsible for paying all specific airport and government fess and taxes for each country in the award itinerary. Payment terms for fees and taxes will be defined according to VRG Linhas Aéreas’ current  policy at the time of award issue.

6.6.7. All smiles Awards are valid for 1 (one) year as of the issue date, and extension of original validity or mileage reinstatement will not be granted. Validity for Promotional Smiles awards will always be defined by promotion rules/conditions.

6.6.8. Hour, date and itinerary changes are permitted within the validity of the ticket and with payment of an administrative fee (see item 7) and according to the rules in effect in Annexes I and II of this Regulation. The Member shall request the change exclusively through the Smiles site (www.smiles.com.br), Smiles Customer Service Center and VRG Linhas Aéreas stores identified with the GOL or VARIG brands, at least 6 (six) hours before the trip, and the new reservation must be confirmed for the new date, flight or itinerary. Changes in boarding times shall not be possible if the new reservation has not been confirmed in a specific class for Smiles. Information concerning the appropriate channels to contact for such requests are available on the Smiles site or Smiles Customer Service Center.

6.6.9. Refund is permitted only for Smiles awards that remain unused within the validity period (see item 6.6.7) upon payment of an administrative fee (see item 7) and in accordance to these Terms’ Attachments I and II.

6.6.10. Reservations and issuances of Smiles Awards must only be carried out directly with VRG Linhas Aéreas through the Smiles site (www.smiles.com.br), Smiles Customer Service Centers, stores identified with the GOL or VARIG brands or only through one of these channels indicated by the Smiles Program, and may be subject to payment of fees (convenience, urgency and postage at current values). For such, the Member must be positively identified (see item 2.3) and also have a sufficient balance in miles to issue the award the question. Tickets may not be reserved or issued using any other means.

6.6.11. When the Member makes a reservation for any type of Smiles Award, he must inform the attendant that payment will be made using Smiles miles. Otherwise, the reservation will be cancelled. Reservations made through Smiles Miles may also be subject to a deadline to be issued, which will be informed when making the reservation.

6.6.12. Reservations are subject to seat availability. When making a reservation for a Smiles Award, the Member may notice that although the flights are not completely booked or although the offered product is available, the award may not be available. VRG Linhas Aéreas and its Partner Airlines and Non-Airline Partners reserve the right to limit the number of seats, services or products made available for Smiles, at their own exclusive criteria.

6.6.13. The Smiles Program reserves the right to stipulate a minimum advance period for a Smiles Award issue.

6.6.14. When using Smiles Award on VRG Linhas Aéreas flights operated by GOL or VARIG , members accompanied by a child up to 2 (two) years old (to be completed – infant) shall board with the child in the condition of an “in arms” passenger, because according to VRG Linhas Aéreas policy there is no applicable tariff for this age group.  In case Partner airlines are involved, their own Terms should be respected.

6.6.15. When a Smiles Member is traveling with some Smiles Award and is accompanied by a child between the ages of 2 (two) and 12 (twelve) (incomplete), he may:

- Issue a ticket at the available rate, according to VRG Linhas Aereas rate policy for children 2 to 12 years of age and in the same class of service corresponding to his / her guardian. In case airline partners are involved, the applicable rules of such companies shall be respected; or

- Issue a Smiles Award for the child with the same amount of miles used for an adult, in the class of service corresponding to the guardian’s.