2. Smiles Account

2.1. Each member is entitled to a single account. In the event of duplicity, one of the accounts shall be cancelled and the respective balance in miles shall be transferred to the account that remains active. Any eventual registration bonuses, additional bonuses earned due to card level or bonuses stemming from promotions shall be credited only once on the account that remains active.

2.2. Smiles makes available information on all Smiles account transactions through the website www.smiles.com.br and the Smiles Service Center, and may, at their own discretion, use other means to disclose such information.

2.3. To have access to information on account transactions or to request award redemption, Smiles members must be positively identified. Identification will be made through electronic validation of the Smiles number and password or some other procedure on the website, Smiles Service Center or at VRG Linhas Aéreas stores operated by GOL or VARIG.  At stores where electronic validation for Smiles numbers and passwords are not available, Member shall provide an Identification document.  The Smiles program reserves the right to apply redemption fees through one or more channels.

2.4. Members shall inform the smiles Service Center of any registration information changes, such as address, phone number, ID, email address and is totally responsible for all provided information. Smiles may request any proof of identification for any registration information changes when necessary.

2.5. The Smiles Program will not be held liable for any loss or delay in communication to Members that arise from third party faults.

2.6. Transfer or combination of miles from different Member accounts will not be permitted under any circumstance. Credited miles from other programs may not be accepted or transferred to Smiles accounts and vice versa, unless otherwise specified in a specific agreement.