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Smiles Service Center in Brazil – Blue and Silver
Smiles Service Center in Brazil – Gold and Diamond

 
    • Open:
      Daily, 24 hours
      Languages: English, Portuguese and Spanish
    • São Paulo and Metropolitan Capitals: 4003-7001*
       For complaints and cancellations call  0800-887-0000
    • Fax: 0XX11 3127-9900
    • Mail:
       Mailbox 18039
      CEP 04626-970
      São Paulo - SP
      Brazil
 

 
    • Open:
      Daily, 24 hours
      Languages: English, Portuguese and Spanish
    • São Paulo and Metropolitans Capitals: 4003-7007*
       For complaints and cancellations call 0800-887-0007
    • Fax: 0XX11 3127-9900
    • Mail:
       Mailbox 18039
      CEP 04626-970
      São Paulo - SP
      Brazil
 
*When calling from a place still not served by the 4003 facility, you should place a long-distance (charged) call by dialing: 0 (XX) 11 4003 7001 for Blue and Silver Smiles Service Center or 0 (xx)11 4003 7007 for Gold and Diamond Smiles Service Center.

Smiles Service Center in Americas
 
   
Argentina:  
    • Open:
        Languages: Spanish / Portuguese / English: 24 hours
    • Tel: 0810-266-6765 - Buenos Aires
    • Fax: 55 11 3127-9900
 

   
Colombia:  
    • Open:
        Languages: Spanish / Portuguese / English: 24 hours
    • Tel: 01 800-011-1766 - Bogotá
    • Fax: 55 11 3127-9900


   
Chile:  
    • Open:
        Languages: Spanish / Portuguese / English: 24 hours
    • Tel: 188 800-100-999
    • Fax: 55 11 3127-9900


   
Mexico:  
    • Open:
       Languages: Spanish / Portuguese / English: 24 hours
    • Tel: 001 800-514-7164
    • Fax: 55 11 3127-9900


   
Unites States:  
    • Open:
       Languages: English / Spanish / Portuguese: 24 hours
    • Tel: 1 800 468 2744
    • Fax:55 11 3127-9900


   
Venezuela:  
    • Open:
       Languages: English / Spanish / Portuguese: 24 hours
    • Tel: 0800-176-4537 - Caracas
    • Fax: 55 11 3127-9900


For members residents in Bolivia, Paraguay or Peru we kindly ask
to make an international phone call temporarily to the telephone number below:

 
   
Uruguay:    
     • Open:
        Languages: English / Spanish / Portuguese: 24 hours
    • Tel: 600-2003 - Montevidéu
    • Fax: 55 11 3127-9900
 

   
Mail:
      Mailbox 18039
      CEP 04626-970
      São Paulo - SP
      Brazil
 

Smiles Service Center in Europe
 
  
Germany:
    • Phone: + 49 692-999-3205
    • Open time:
    Languages: Spanish / Portuguese / English: 24 hours.
 
 
  
Spain:
    • Phone: +34 91 754-7011
    • Open time:
    Languages: English / Spanish / Portuguese: 24 hours
 
 
  
France:
    • Phone: +33 1 7048-0050
    • Open time:
    Languages: English / Spanish / Portuguese: 24 hours
 
 
  
Italy:
    • Phone: +39 023 859-1211
    • Open time:
    Languages: English / Spanish / Portuguese: 24 hours
 
 
  
Portugal:
    • Phone: +351 21 424-5153
    • Open time:
    Languages: English / Spanish / Portuguese: 24 hours

 
  
United Kingdom:
    • Phone: +44 207 660-0283
    • Open time:
    Languages: English / Spanish / Portuguese: 24 hours.

 
  
Switzerland:
    • Phone: +41 22 567-5367
    • Open time:
    Languages: English / Spanish / Portuguese: 24 hours

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- All rights reserved VARIG - VRG Linhas Aéreas S.A. -